Common Questions
Have additional questions or concerns? Contact us below, we'll be happy to assist you.
-
Why do we need to have a consultation?
Our free consultation allows us to understand your specific needs, objectives, and expectations. We gain insights into your industry, target audience, competitive landscape, and overall marketing goals.
Every client is unique, and their marketing requirements vary. Whether it's branding, digital marketing, advertising campaigns, or other services, understanding your needs enables us to offer customized solutions.
-
What sets your marketing company apart from others?
What sets Ten Ten Marketing apart is our focus on serving small to medium sized businesses, start-ups, and non-profits. We understand the unique challenges and opportunities faced by organizations of this size.
Our tailored approach ensures that we can provide personalized strategies and solutions that truly resonate with our clients' needs and goals. By honing in on this niche market, we can offer a level of expertise and attention to detail that sets us apart.
With Ten Ten Marketing, clients can expect a partner who understands their specific requirements and is committed to helping them achieve success in their respective industries.
-
Do you require a signed agreement?
Yes, we do require a signed agreement before commencing any work with our clients. This agreement serves as a formal understanding between 1010 Marketing and our client, outlining the scope of work that we will provide. It also includes details regarding the investment required for our services, as well as our payment policy and payment schedule.
By having a signed agreement in place, both parties can have clear expectations and a mutual understanding of the terms of our engagement. This ensures transparency and helps prevent misunderstandings throughout the duration of our partnership.
-
How do you handle communication and collaboration with clients?
At Ten Ten Marketing, we understand the importance of effective communication and collaboration with our clients. We utilize a combination of communication channels to ensure seamless interaction and engagement throughout the duration of our projects.
Depending on the specific requirements of the project or campaign, we leverage various communication methods including email, phone calls, digital communications platforms, and virtual meetings.
Ultimately, our approach to communication and collaboration is adaptable and tailored to the specific needs of each project or campaign. By offering a diverse range of communication channels, we aim to foster open dialogue, maintain transparency, and ensure that our clients feel fully supported throughout their journey with us.
-
Can you accommodate our timeline and deadlines?
Certainly, at Ten Ten Marketing, we understand the significance of meeting our clients' timelines and deadlines. Depending on the scope of work and the complexity of the project, we will make every effort to accommodate your specific timeline and deadlines.
We recognize that each project comes with its own unique set of requirements and timeframes. Therefore, we work closely with our clients to establish realistic timelines that align with their objectives and expectations. Our team is committed to delivering high-quality results within the agreed-upon timeframe.
It's important to note that most projects require a certain amount of time to complete properly. Rushing through a project can compromise quality and effectiveness. However, in cases where our clients require expedited delivery, we may offer rush services for an additional fee.
Our priority is to ensure that we deliver exceptional results while respecting your timeline and deadlines. By maintaining open communication and proactive project management, we strive to meet or exceed your expectations every step of the way.
-
What is your payment policy?
At Ten Ten Marketing, we believe in keeping our payment process fair, transparent, and simple for our clients.
Campaigns & Projects: A 50% deposit is required to begin most campaigns. This demonstrates our shared commitment to results from the start. The remaining 50% is due upon completion—after the project has been fully produced, approved by you, and before final delivery or upload.
Ongoing Services: Services such as SEO, PPC, social media management, social media advertising, and media campaigns require monthly payments in advance before the campaign begins.
Accountability & Quality: This structure ensures accountability on both sides and allows us to deliver high-quality work while giving you peace of mind that the final product meets your expectations.
Payments Accepted: We accept all major credit cards. Digital invoices are sent through PayPal or Square. Please note, a 3.5% service fee applies to all credit card payments.
By following this structure, we’re able to maintain our promise of exceptional results and a seamless experience for your business or organization.
-
How do you measure the success of your campaigns?
At Ten Ten Marketing, we measure success by how well we help you reach your goals. From the very first consultation, we take time to understand your objectives and expectations so we can build a strategy tailored to what matters most to you.
As your campaign runs, we use a range of analytics and measurement tools to track performance across key areas—such as engagement, conversions, website traffic, and social media reach. These insights allow us to make data-driven adjustments along the way, ensuring your campaign stays on track and performs at its best.
You’ll receive regular updates and transparent reporting, giving you a clear picture of progress and the impact of your investment. This open communication also allows us to refine strategies in real time for stronger results.
Ultimately, our success is defined by your success. Every campaign is designed to deliver meaningful outcomes that help your business grow and thrive.
-
How do you ensure that our brand message is consistent across different marketing channels?
Consistency is the key to brand integrity—and to making a lasting impact. That’s why partnering with a marketing company like Ten Ten Marketing is so valuable.
We don’t just focus on visuals; we ensure that your brand’s voice, personality, and identity are carried seamlessly across every channel. From social media and email campaigns to website design and traditional advertising, we create a unified look, feel, and tone that strengthens recognition and builds trust with your audience.
With our team managing your marketing efforts, you can be confident that your message will remain clear, cohesive, and compelling at every touchpoint. Our dedication to brand consistency helps your business stand out, stay memorable, and inspire loyalty that lasts.
-
Do you offer ongoing support and maintenance for campaigns?
Yes, we offer ongoing support and maintenance for campaigns. We are always available to provide support and maintenance. Our websites are built as content management systems, so our clients can make updates themselves. However, if our clients prefer, we can provide updates and support as needed. Additionally, every social media campaign includes ongoing monthly meetings, and traditional media campaigns include quarterly discussions with monthly check-ins to ensure continued success and address any evolving needs.
-
How do you determine pricing for your services?
At Ten Ten Marketing, pricing is customized to reflect the unique needs of each project or campaign. For branding services, we work from an hourly rate that translates into a set project fee. Website development is priced per page (or navigation link), giving you an accurate estimate of time and resources while keeping costs transparent and fair.
For social media campaigns, pricing is based on the specific scope of work—such as the number of posts, type of content created, and any additional services required. General pricing details are available on our Social Media page. We also offer bundled campaigns, which provide investment savings when multiple services are launched together—ensuring you receive comprehensive support while maximizing your return.
-
Can you work within our budget constraints?
Yes, we can certainly try to work within your budget constraints. However, it's important to keep in mind that creating a successful campaign requires proper research, strategic planning, and execution, all of which require time and resources—equating to money. While we will do our best to accommodate your budget, it's essential to ensure that adequate resources are allocated to achieve the desired outcomes effectively. We're committed to finding creative solutions that align with your budget while still delivering impactful results for your campaign.
-
What is your team's expertise and experience?
With nearly 30 years of combined experience in marketing, media, and advertising, our team has a proven track record of delivering strategies that drive measurable results across a wide range of industries.
Our background spans graphic design, social media management, website design, and more. What truly sets us apart is the rare blend of consultative advertising sales expertise and creative vision—we not only understand the business side of marketing but also know how to craft compelling concepts that connect with audiences and inspire action.
This unique mix of strategy and creativity equips us to meet the specific needs of your project and deliver solutions that exceed expectations.